Frequently asked questions
- Is subscription renewal automatic?
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The subscription renews automatically every year. You can cancel your subscription at any time from our customer portal. Use the email you have made the purchase from to log in. Alternatively you can ask us to cancel your subscription by sending an email to info@radzen.com. Read the full Subscription Policy.
- Can I make a payment via bank transfer?
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Yes. We offer bank transfers as a payment method. Bank transfer subscriptions do not renew automatically every year. Contact us at info@radzen.com if you prefer to pay via bank transfer.
- Does the price include VAT?
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The listed prices do not include VAT. Customers from EU will have VAT added to the price unless they enter a valid VAT ID during purchase.
- How do I get an invoice?
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You can download your invoice from the link included in your purchase confirmation email (the one that contains the license code).
- What happens if I cancel my subscription?
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You benefit from automatic updates and dedicated customer support until the subscription period ends. This means that your subscription is active for one year after the purchase date even if you choose to cancel it. Read the full Subscription Policy.
The Radzen Blazor Studio premium features are not available after the subscription period ends.
You can purchase a new subscription to reactive automatic updates, support and premium features.
- Is the license perpetual?
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Radzen Blazor Studio licenses are not perpetual. Premium features are deactivated after the subscription ends. Read the full Subscription Policy.
- Does the license include support?
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Radzen Blazor Studio Professional and Radzen Blazor Studio Enterprise include dedicated support over email during the subscription period. Send your questions to info@radzen.com.
- How many licenses do I need?
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Radzen Blazor Studio is licensed per developer seat. Each developer who uses Radzen Blazor Studio needs a separate license.
- Do you offer volume discounts?
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Yes, get in touch at sales@radzen.com.
- I am an existing Radzen customer. Do I get the premium features of Radzen Blazor Studio?
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Radzen Blazor Studio is free for all Radzen Professional and Enterprise customers who had an active subscription when Radzen Blazor Studio released officially (November 16th 2022). Radzen subscriptions purchased after November 16th 2022 cannot be used to activate Radzen Blazor Studio. Radzen Blazor Studio subscriptions cannot be used to activate Radzen.
- What editions does Radzen Blazor Studio have?
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Radzen Blazor Studio has the following editions:
- Community
Includes all free features and community forum support. Premium features are disabled.
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Professional
Includes all premium features and dedicated support with 24 business hours guaranteed response time.
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Enterprise
Includes all premium features and dedicated support with 16 business hours guaranteed response time.
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Trial
Blazor Studio starts in Trial edition on first installation. Trial edition enables all premium features features for 15 days. After 15 days Radzen Blazor Studio switches to Community edition.
- Community
- What is the difference between Radzen and Radzen Blazor Studio?
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All differences are listed in the differences from Radzen article.